Workforce Management of Singapore Airlines Essay

Workforce Management of Singapore Airlines - Essay Example The cabin crews in Singapore Airlines are recruited keeping in mind some basic objectives like not only being graciously presentable but also to reflect the feelings of warmth and friendliness. On the other hand, it also wanted to radiate a sense of authority and confidence in the pattern of their in-flight service. The recruitment function was carried along different ethnic groups from China, Malaysia, India and Eurasian communities. Cabin crews were recruited for both male and female within an age group of 20 to 25 years. The recruitment function contained stress and emotional interview rounds to judge the applicant’s ability to face such. Other parameters considered were communication, grace and posture and work experience. The need for a younger creed of cabin crew dismissed the recruitment of older people. This need to undergo a change for older crewmembers would mean less hassle in the functions of recruitment, selection, and training. Further, the taking of skilled and experienced new crewmembers also increased the chances of job-hopping by them. An interview conducted revealed that the crewmembers were not interested to suggest their brothers and sisters join Singapore Airlines for it did not provide a secured career.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The training program for the young recruits was an extensive one. It covered not only the theoretical base in providing guidelines on professional and personal etiquettes but also had a practical part. The practical training was imparted to make the recruits familiar with handling several amenities but also in the preparation and serving of beverages and dishes on board. Punctuality was taken as an integral factor in the program where a person thrice late was debarred from attending.